Terms and Conditions – Private Istanbul Walking Tours

1) How to Book

You can make a reservation by:

  • Booking through our website

  • Emailing us

  • Calling or messaging us (WhatsApp)

When you book with us, you confirm that you accept these Terms and Conditions for yourself and everyone in your group.

2) Payment Options

We accept:

  • Bank transfer

  • Credit card (Visa, Mastercard, American Express / AMEX)

3) Booking Ahead (Availability)

We recommend booking your private guide at least 4 weeks in advance to secure availability.
We are a small agency and we have limited guide availability, especially in high season.

4) Cancellations and Fees

Cancellation fees are based on the total cost of your booking:

  • 14 days or more before your tour date: No charge (0%)

  • 13–10 days before your tour date: 30%

  • 9–6 days before your tour date: 50%

  • 5 days or less before your tour date (including no-shows): 100%

    These cancellation fees cover our administrative and planning costs for your reservation and are not intended to be punitive.

Privacy Notice

We respect your privacy and work hard to protect your personal information. This notice explains what we collect, how we use it, and your rights.

If you have questions, contact us anytime:
info@privateistanbulwalkingtours.com or furkangokcel@gmail.com

What This Privacy Notice Covers

This notice applies when you:

“Website” means any website we operate that links to this notice.
“Services” means our tours, bookings, website, and related customer support.

If you do not agree with this notice, please do not use our website or services.

What Information We Collect

We collect personal information you choose to share, such as:

  • Name, email, phone number

  • Booking details (tour date, group size, preferences)

  • Travel-related details you provide (dietary needs, mobility notes, etc.)

How We Use Your Information

We use your information to:

  • Confirm and manage your booking

  • Provide the service you requested

  • Communicate with you about your tour

  • Improve our services and customer experience

  • Meet legal and tax requirements (when applicable)

We process your information based on:

  • Providing the service/contract with you

  • Legitimate business purposes

  • Legal obligations

  • Your consent (where required)

When We Share Information

We only share personal information when needed to:

  • Deliver services (for example, with necessary service providers)

  • Comply with legal obligations

  • Protect rights, safety, or prevent fraud

  • With your consent

We only share information with necessary third parties, and only what is needed to do the job.

Cookies and Tracking

We may use cookies and similar technologies to help the website work properly and improve your experience. You can usually control cookies through your browser settings.

Most browsers accept cookies by default. You can set your browser to remove or reject cookies, but some website features may not work correctly.

Social Media Logins

If you choose to register or log in using a social media account, we may receive certain information from that platform (depending on your settings there).

International Data Transfers

We are based in Turkey. Your information may be transferred, stored, or processed in countries other than your own.
Our servers are located in the United States.

How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this notice, unless a longer period is required by law.

How We Protect Your Information

We use appropriate organizational and technical security measures to protect personal information. However, no online service can be 100% secure.

Children’s Privacy

We do not knowingly collect or market to children under 18.

Your Privacy Rights

Depending on where you live (including regions such as the EEA and UK, and other countries with privacy laws), you may have rights to:

  • Request access to your personal information

  • Correct or update your information

  • Request deletion of your information in some circumstances

To request access, update, or deletion, contact us using the details below.

Do Not Track (DNT)

Some browsers offer a “Do Not Track” setting. Because there is no consistent standard for recognizing DNT signals, we do not currently respond to all DNT signals.

Updates to This Notice

We may update this privacy notice from time to time to remain compliant with relevant laws. Any updates will be posted on our website.

Contact Us

Private Istanbul Walking Tours – Istanbul, Turkey
Email: info@privateistanbulwalkingtours.com | furkangokcel@gmail.com
Phone/WhatsApp (international): +90 537 741 00 62